Health, aged care and disability
Choosing the system to replace an ageing client database for a family services provider
Ngala
1 platform recommended for managing every client interaction across Ngala's services
Service · Delivery and enablement
People who get technology change delivered
Our business analysts, data analysts, scrum masters and project managers work with our technical team to plan your projects, give expert advice and deliver your custom solutions, so technology answers a real business challenge and meets its objectives.
Delivered for
Success is built on the business
The power of digital grows by the day, but success is always built on strong representation from the business. We make sure the people who will use a solution shape it, from the first requirement to the handover.
What we do
Delivery
- Business analysis
- Requirements, process mapping and business representation, so a solution solves the problem the business actually has.
- Delivery management
- From agile scrum masters to traditional PRINCE2 and PMBOK project managers, we have the skills and the grit to get your projects delivered.
- Product management
- Making sure your external and internal products meet customer expectations, and keep meeting them.
- Vendor selection and implementation support
- Choosing the right software-as-a-service product with you, then supporting its implementation.
Enablement
- Digital transformation
- Helping you adopt new technologies and processes to modernise your operations, improve your customers' experience and stay competitive.
- Transformation and coaching
- Strategic, agile and DevOps transformation and coaching from consultants with a proven track record of successful transformations.
- Agile coaching
- Teams coached into agile ways of working, with their tools set up to support how they work.
- Training
- Hands-on training so your people can run and improve what we deliver together.
“Interfuze took the time to truly understand our service model and strategic goals. Their expertise gave us confidence in selecting a solution that will serve Ngala's needs well into the future. The process was structured, collaborative, and focused on outcomes that matter to our staff and clients.”
How we work
- Business and technical people together
- Our analysts and project managers work side by side with our technical team, so advice and delivery stay connected.
- Built to continue
- We hand over plans, practices and skills your teams can keep improving, not just a finished project.
Related case studies
-
-
Transport and utilities
A design and roadmap for autonomous container wagons
Arc Infrastructure
Proof of concept work on an autonomous rail wagon, driven by the design and roadmap
-
Health, aged care and disability
One visible pipeline from idea to delivery for a digital health team
Child and Adolescent Health Service (CAHS)
5 team projects in Jira Work Management, built from one shared template
-
Transport and utilities
Special train notices that create and send themselves
Arc Infrastructure
Automatic Special Train Notices, created in RAMS and emailed to stakeholders when a path request is approved
-
Mining and resources
Coaching three data teams back to predictable delivery with Scrum
Rio Tinto
3 teams running Scrum, with sprint planning, stand-ups, retrospectives and showcases
Industries we do this in
Ways to start
-
Atlassian · Delivery and enablement
JSM uplift sprint
A focused sprint that makes your Jira Service Management portal easier for people to use and easier for your team to run.
See also: Training, How we work
Get it delivered.
Book a consult, a free first conversation, to talk through your project, or send us a message and we will point you to the right people.