Health, aged care and disability
Switching off emailed requests with a service portal people use
East Metropolitan Health Service (EMHS)
8 request types, simplified from 17
Offer · Atlassian · Delivery and enablement
JSM uplift sprint
A focused sprint that makes your Jira Service Management portal easier for people to use and easier for your team to run.
- Engagement
- A fixed-scope first engagement
Who it's for
Teams whose Jira Service Management portal is dated, little used or hard to run, in IT, HR, facilities or any team that takes requests.
What's in scope
- How requests are raised, triaged, prioritised and delivered today, and where it breaks down.
- A portal and request types designed around how your customers ask for help.
- Workflows, service level agreements and automation for the team doing the work.
- A knowledge base so people can find answers for themselves.
What you get
- An uplifted service portal with its request types, workflows and service level agreements configured.
- Automation rules for routine triage and updates.
- A handover, so your team can run and change the portal itself.
Before we start
Jira Service Management, in Cloud or Data Center.
Related case studies
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Mining and resources
Uniting five IT teams on one service desk, ticket history included
13,500+ active and historical tickets migrated from FreshService to Jira Service Management
A mid-sized WA mining company
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Government
Replacing an IT service desk before the old licence ran out
Department of Local Government, Sport and Cultural Industries (DLGSC)
< 4 weeks to replace the IT service desk with Jira Service Management
Start with a conversation.
Tell us about your situation and we will help you check whether this offer fits what you need.
Rather talk now? Call (08) 6270 2488.
Book a consult