One visible pipeline from idea to delivery for a digital health team

The challenge

The Child and Adolescent Health Service (CAHS) serves children and young people across Western Australia, through services that include Perth Children's Hospital, neonatology, community health and mental health. Its Digital Health team aims to give every CAHS service one consistent digital health experience.

The team needed a way to capture, manage and prioritise work requests and ideas, and to track and report on the day-to-day work of the different teams within Digital Health. It wanted one consistent way of working, visibility across teams and a view of future demand, so the right things would be worked on in the right order.

Our approach

We reviewed the high-level requirements with CAHS and agreed that a configured Jira Product Discovery and Jira Work Management solution was the best fit.

Discovery workshops mapped the user stories the system had to meet. We then delivered in small increments, aligning the Digital Health team on a common process and template, and shipped features every week for CAHS to review, accept and reprioritise.

In Jira Product Discovery we built a project with a customised workflow and ideas form, more than 30 custom fields, more than 14 views, and automation rules for approvals, required fields and start dates. In Jira Work Management we set up a project template and five team projects. Training sessions on both tools helped the team adapt quickly and take ownership.

The outcome

CAHS now has one central place to capture ideas, and to manage and prioritise them through a consistent process. Every stakeholder can see the pipeline without needing a Jira licence.

The team can allocate and view the future resourcing demand for approved ideas. Connecting idea capture in Jira Product Discovery to delivery in Jira Work Management brings the business and technology teams together, from idea to delivery.