Merging three Jira sites into one cloud site, out of hours

The challenge

Micromine provides mining software that covers the whole mining lifecycle. It has more than 22 offices worldwide and operates in more than 90 countries.

Micromine wanted a partner to move its self-managed Jira and Confluence to the cloud and, at the same time, consolidate two other cloud sites into it, within a rigid timeframe and with as little disruption to the business as possible.

The main site had been self-managed since 2012 and was integrated with Fisheye and Crucible, which only run on a server. The three companies behind the three sites all used Jira differently, so the migration had to respect every workflow.

Our approach

We scoped everything to be migrated or consolidated and the differences between the environments. The migration path for every project, space and app was planned with stakeholders, documented, tested and signed off. The result was a detailed, testable and repeatable plan for all the sites, with test plans for every stakeholder.

Alongside the usual reporting and documentation, a dedicated channel kept every key stakeholder informed and engaged, so testing, sign-offs and change management with users happened on time. A trial migration was run and accepted before the real one.

We ran and verified the migration and consolidation out of hours, so users saw no disruption to their development work, and gave hypercare and continued support afterwards so people adopted the new site.

The outcome

Micromine's sites were migrated, consolidated and integrated with its on-premises, server-only applications within the agreed timeframe, with as little disruption as possible to its core business of building and delivering software for its customers.

The consolidated site uses common priorities and resolutions, so reporting can span every project.