The Next Era of Work: Insights from Atlassian Team on Tour Sydney
By Lindsey Duncan 2 min read
There is something incredibly energising about being in a room full of people learning, experimenting, and trying to understand what the next era of work looks like. Last week, our very own Alex and Brady headed over to Sydney for Atlassian Team on Tour (11 March) to see exactly what is being released to users right now.
Here are the key takeaways from the ground and what they mean for our clients.
A Bright Future for Service Management
One of the clearest messages from the event is that the future of Service Management—across ITSM, ESM, and now Customer Service Management—is looking incredibly bright. This is largely thanks to Atlassian’s one common data platform and the Teamwork Graph, which allow for a seamless flow of information across an entire organisation.
For those already using Jira Service Management (JSM), there is a lot to be excited about. Our team has already started reviewing the latest releases to determine what is most applicable and appropriate for our existing customers. The goal is to ensure you are taking full advantage of the powerful features already included in your current subscription.
Getting Hands-on with AI Agents
A major highlight of the tour was the spotlight on Atlassian Rovo. Team on Tour provided attendees with hands-on experience building an AI agent, and while there’s a learning curve, the potential is exciting. The idea that teams can build AI agents that plug directly into the way they work is a total shift in productivity.
Some of the standout Rovo features discussed include:
- Agentic Workflows: Moving beyond simple chat to agents that can automatically fix vulnerabilities, reduce technical debt, and clean up feature flags.
- Rovo "Think Deeper": A new feature designed to provide reasoned, in-depth reports rather than just quick, surface-level answers.
- Real-World Impact: Data shared at the event showed that AI-using teams are already driving 5% more tasks through Jira and expanding their seat counts 5% faster than those not using AI.
Preparing for the Most Disruptive Technology Yet
The Team on Tour keynotes were packed with insights, including from futurist Dr. Mark van Rijmenam. He shared two ideas that really stuck with us:
- If we don’t understand how the world is changing, how can we possibly prepare for it?
- AI is the most disruptive technology we’ve seen because, for the first time, computers speak our language.
What’s Next?
If you’re evaluating Atlassian’s service management platforms or trying to make "head and tail" of this rapidly evolving AI landscape, please get in touch.
Our team can assist you in navigating these updates and finding the right path forward for you and your team.
