From Excel and waterfall to agile delivery in Jira

The challenge

Arc Infrastructure operates a rail freight network of more than five thousand kilometres across Western Australia, with a head office in Perth, several regional offices and over 400 employees.

Arc's technology group was maturing its project pipeline and delivery process, moving from Excel and waterfall to Jira and agile Scrum. Arc asked Interfuze to mentor and support the team as it built on the knowledge and processes it had started to put in place, and to develop tools to support them.

Time was tight. Everyone in the team needed to understand their role in planning and delivering projects successfully, and to have the skills and tools to do it.

Our approach

We ran a gap analysis built on conversations with, and a review of, all 25 team members. With the Head of Technology we prioritised the actions it identified, then put the training, tools and mentoring in place.

One-on-one and team training sessions covered project delivery, agile, estimation and Jira. We created Jira dashboards for leads and stakeholders, mentored the leadership, particularly in running the meetings that drive delivery, and built a resource planning tool that shows utilisation for each person.

The outcome

Projects focus on delivering business value and have realistic delivery dates.

Custom dashboards give the company visibility of every technology project, and the resource planning tools show the team whether projects can be delivered and quickly highlight bottlenecks.

Training materials now cover every aspect of delivery for new joiners.