Case study · Mining & Resources
Using Jira to run product development, assets and maintenance
RIG Technologies wanted to mature how it managed projects and assets. Interfuze reviewed, advised and customised Jira so RIG can run product development from R&D to the field, set priorities in one place, and manage its assets and maintenance.
Outcomes
- R&D to field product development tracked in Jira, from the research and development phase to use in the field
- Single point of prioritisation, with visibility across projects
The challenge
RIG Technologies was expanding and wanted to mature how it managed its projects and its assets. It saw ways that Jira could help, and asked Interfuze for advice on how best to use it.
Our approach
We reviewed how RIG worked, advised on the best use of Jira and customised it in a well-defined project.
The configuration supports RIG in managing product development from the research and development phase through to use in the field. It gives visibility across projects and a single point of prioritisation, and it manages RIG's assets and their maintenance.
The outcome
RIG now manages product development, its assets and their maintenance in Jira, with visibility across projects and one place to set priorities.
The project also set RIG up to support the system itself and to adapt it as its business changes.
“Lindsey and the Interfuze team were able to adapt the Atlassian products to our needs in a well defined and executed project, and set us up to be self supported and adaptable as our business changes.”
Where to next
Related work
The partner
- Atlassian at Interfuze Licensing, Cloud migrations, upgrades, training and support