Case study
Faster, steadier releases for a car servicing franchise's operations system
Auto Masters engaged Interfuze as product development partner for AMWOS, its franchise and operations management system. We led its full stack development and DevOps, delivering a weekly release train and new integrations with ServiceCAM, Redbook and NEVDIS.
Outcomes
- 3 third-party tools and databases (ServiceCAM, Redbook and NEVDIS) available inside AMWOS
- Weekly release train for AMWOS, putting new features and improvements in users' hands quickly
The challenge
Auto Masters is an Australian car servicing company with over 80 locations across three states. Its franchise and operations management system, AMWOS, is extensive custom software.
Auto Masters needed user-friendly, consistent front ends with fast, integrated back ends, to streamline operations and reduce overhead for employees, and it had to stay accurate while processing customer interactions quickly. It engaged Interfuze as its new product development partner for AMWOS.
Our approach
We led and managed the whole lifecycle of the full stack product, combining DevOps principles, agile methods and full stack development so development, operations and quality assurance worked closely together and could iterate and deploy quickly.
Our practices included long and short horizon roadmaps, fortnightly deliveries through an end-to-end DevOps pipeline, feature toggles, canary releases and formal regression testing, along with support and advice for the test and training environments. The pipeline runs continuous integration and deployment with regression testing, automated integration tests and a weekly release schedule, and we gave continual local support for day-to-day operations.
That made it possible to release major integrations between AMWOS and third-party software. The video recording tool ServiceCAM and the Redbook and NEVDIS databases are now available directly in the AMWOS interface, so users have the data and tools they need in one place.
The outcome
AMWOS now ships on a weekly release train, so new features and improvements reach users quickly, and bug fixes and enhancements arrive faster and at higher quality.
The streamlined approach makes support more responsive, and has led to higher satisfaction among both workshop employees and management.
The new integrations have significantly improved Auto Masters' data quality, so it can produce more accurate reports and make decisions that align with its business objectives and growth plans.
“Interfuze are assisting us with taking our internal software to a new level. Through thorough investigation of how the system is used, we are able to produce enhancements and upgrades providing tangible differences to our end users. A professional can do attitude with the customer's requirements at the fore front makes them an integral part of our constantly evolving software requirements.”